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rhialtoI rent my copper telephone wires from KPN (the former PTT, the state monopoly Post Telephone & Telegraph, like pretty much all European countries used to have). My ADSL is also handled by KPN, but for analogue phone calls my "carrier preselect" is set to Tele2. "Carrier preselect" means that I don't have to dial 1602 in front of every number to have the call handled by Tele2, for slightly cheaper rates than KPN.
That is, until recently.
A couple of months ago, I received this "fabulous offer" of renting the copper wires from Tele2 instead of KPN, and then they would (for a slightly higher fee of course) give me free calls in the weekends. Since I don't phone often, and when I do I tend to do it with VoIP (I have a 087 VoIP number), I don't like the offer. I am also not very confident that the ADSL will be handled properly. However, Tele2 thought the offer was so attractive, that I only had to let them know if I didn't want to take it. And they'd phone me in a week or so to obtain my permission.
Observe what's wrong here: total reversal of authorisation.
Since it seemed logical that they could not proceed without my permission, I never gave it and did not return their call asking for it which I found on my answerphone.
Then I received a letter they were going to do it anyway. The arrogant bastards.
I think I first called the KPN customer service, to tell them not to allow any such thing, referred me to Tele2. The Tele2 customer service person was very sympathetic, immediately admitted that Tele2 had been slamming (I had known that word from reading comp.dcom.telecom many years ago) and promised it would be OK.
Then I came home from the Chaos Communication Camp, very tired, and just before I fell asleep I noticed a negative invoice from KPN, refunding me some phone and ADSL fees. Apparently this change, which I had specifically disapproved, was going to go through anyway! Then I had to leave for BiCon.
So finally last night I sent email to my provider telling them to allow no change to the ADSL. And I phoned KPN. Then I got a surprise: the KPN person told me that the "out-porting" as she called it, had actually already happened, on 12 july even (over a month ago). When I asked about the ADSL she told me that there were some new procedures where that part was probably transferred to the ISP, possibly for a higher monthly fee (due to not being connected to a voice line with the same copper provider, or somesuch). Aaaargh! Of course she referred me to Tele2 to put things right, but I insisted that I had not given permission and that it was a fault of KPN's procedures that they had not verified permission, so she'd "send out a form" as she called it. That was supposed to fix things, but I'd still need to contact Tele2.
Of course, Tele2 referred me back to KPN. Grrr. The person was (of course) again quite friendly, and acted sympathetic when I said that I'd certainly stop being their customer when all this was straightened out.
Somebody should sue the bastards for fraud. I'm pretty sure I'm not the only victim they "ported" without permission (i.e. slammed).
That is, until recently.
A couple of months ago, I received this "fabulous offer" of renting the copper wires from Tele2 instead of KPN, and then they would (for a slightly higher fee of course) give me free calls in the weekends. Since I don't phone often, and when I do I tend to do it with VoIP (I have a 087 VoIP number), I don't like the offer. I am also not very confident that the ADSL will be handled properly. However, Tele2 thought the offer was so attractive, that I only had to let them know if I didn't want to take it. And they'd phone me in a week or so to obtain my permission.
Observe what's wrong here: total reversal of authorisation.
Since it seemed logical that they could not proceed without my permission, I never gave it and did not return their call asking for it which I found on my answerphone.
Then I received a letter they were going to do it anyway. The arrogant bastards.
I think I first called the KPN customer service, to tell them not to allow any such thing, referred me to Tele2. The Tele2 customer service person was very sympathetic, immediately admitted that Tele2 had been slamming (I had known that word from reading comp.dcom.telecom many years ago) and promised it would be OK.
Then I came home from the Chaos Communication Camp, very tired, and just before I fell asleep I noticed a negative invoice from KPN, refunding me some phone and ADSL fees. Apparently this change, which I had specifically disapproved, was going to go through anyway! Then I had to leave for BiCon.
So finally last night I sent email to my provider telling them to allow no change to the ADSL. And I phoned KPN. Then I got a surprise: the KPN person told me that the "out-porting" as she called it, had actually already happened, on 12 july even (over a month ago). When I asked about the ADSL she told me that there were some new procedures where that part was probably transferred to the ISP, possibly for a higher monthly fee (due to not being connected to a voice line with the same copper provider, or somesuch). Aaaargh! Of course she referred me to Tele2 to put things right, but I insisted that I had not given permission and that it was a fault of KPN's procedures that they had not verified permission, so she'd "send out a form" as she called it. That was supposed to fix things, but I'd still need to contact Tele2.
Of course, Tele2 referred me back to KPN. Grrr. The person was (of course) again quite friendly, and acted sympathetic when I said that I'd certainly stop being their customer when all this was straightened out.
Somebody should sue the bastards for fraud. I'm pretty sure I'm not the only victim they "ported" without permission (i.e. slammed).
