I *(^&%^& love Stansted Express... again!
Jan. 5th, 2009 02:34 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
rhialtoI was in London last week, and guess what? Again on day 4, I get ill. A cold or the flu or whatever. While last time it happened on my last day, now it was in the middle of the week. 31 december to be precise, and I did go to bed a quarter before midnight. If it would get better according to the same timetable, I would just be better when I would go home. Except that this time it was more stubborn, and I had to travel while still ill. Fortunately loading myself up with ibuprofen helped a lot in reducing fever, but it was still far from ideal. And poor Isabelle was so sweetly taking care of me all the time (while she was feeling great and fortunately not showing signs of getting ill at all).
So on sunday we checked the stansted express website to see if the trains were running (as we had experience with their not bothering to care about their customers in weekends). And indeed, they were not. Due to engineering works, there would be rail replacement buses. Great. Except that there were no timetable details or anything else useful on the website. So we phoned their customer service number, where we found out that those busses weren't calling at Tottenham Hale at all!
Now that is ridiculous! It is their only other stop in London, they recommend it themselves for access to the Underground, and they just forget to mention that tiny little detail. And once you're there, there is no easy way to get to the end point of the line (Liverpool Street station) where those buses are, without using the very same, not running, Stansted Express. Well, you could try the Underground but that could easily be 45 minutes or so.
Fortunately there seemed to be an alternative: train to Stratford, coach from there. The national rail planner even indicated those trains appeared to be running. However, having become the paranoid type, I asked Isabelle to check for herself at the station. Which turned out to be wise, since at the station it was announced that there were no trains at all.
So in the end I took the Underground to Victoria, and there I searched for the Terravision coach. I had printed a map but clearly my flu/cold had me in its grip, since my map reading was severely affected and I looked for it in the wrong place. Fortunately I did find it, and fortunately it was possible (contrary to indications on the terravision website) to buy a ticket at the bus rather than at a desk somewhere. So when I got on, all was well.
Nevertheless, crappy Stansted Express cheated us out of at least an hour and a half of time together, plus the additional stress of having to find alternative routes, and getting lunch fixed in time.
I really do love *(^&&*%^& them so much. And since they still hadn't sent a working cheque for the previous incident, I decided to remind them of it. Daily. I'll do it hourly, if I must.
Date: Mon, 5 Jan 2009 13:56:06 +0100
From: Rhialto
To: nxea.customerrelations@nationalexpress.com
Subject: Complaint and demand for refund
Please see attached below some emails on a subject which still has not
been resolved to my satisfaction. You admitted a refund was appropriate
but have provided none. There is a conspicuous lack of reply to my email
dated 22 august 2008.
Given the experiences I had with your "service" this weekend[1], I shall be
forced to press the issue, and keep reminding you until the issue is
resolved to my full satisfaction.
[1] This weekend, 3 and 4 january 2009, there were rail replacement
buses due to engineering works announced on your website. What your
website failed to mention though was that those buses didn't call at
Tottenham Hale, leaving everybody there stranded (yet again) and
requiring a much, much longer journey time via Central London.
----- Forwarded message from Olaf Seibert -----
Date: Tue, 27 May 2008 21:05:21 +0200
From: Olaf Seibert
Subject: Complaint and demand for refund
To: nxea.customerrelations@nationalexpress.com
Sir, Madam,
I am writing you to express my extreme displeasure about your Stansted
Express service.
Yesterday, monday 26 may 2008, I had to take your 17.36 service from
Tottenham Hale to Stansted Airport, for which I had already purchased a
return ticket.
During the day I had checked several times on your website,
www.stanstedexpress.com, which each time proclaimed "All services are
currently running normally." I have checked this up to approximately 20
minutes before the scheduled departure.
Upon arriving at Tottenham Hale station, I discovered it locked and out
of service. This had obviously been the case for some time.
According to a bus driver on the bus service to and from Seven Sisters,
there were no trains from Seven Sisters either.
Faced with this lack of options, and unable to spend much time on trying
to find out the situation at Seven Sisters in more detail, I was forced
to use a minicab for transportation to Stansted Airport, which cost
£ 40,00.
Due to your deliberate misinformation of your passengers (i.e., me), you
are liable for your incorrect information and its consequences. I expect
you to promptly credit my Dutch bank account (details below) with the
equivalent of £ 40,00 (at least EUR 50,33).
Payable to bank account XXXXXXXXX, in the name of O. Seibert from
Nijmegen. IBAN: NL38PSTB000XXXXXXXX BIC: PSTBNL21.
In addition, I would like to note that on a similar service, several
weeks ago, the train was literally chock full of football supporters,
and not a single extra passenger could squeeze aboard. I myself was
forced to balance between and to lean on other passengers for a
significant amount of time, much to their (and my) displeasure, and
obviously no seat was available.
I expect better service for your extortionate fares. I have made a quick
calculation which has shown me that for instance the luxurious Eurostar
trains are far cheaper than the Stansted Express by several factors, so
I expect commensurate service from you, or a fare which is in line with
the quality of your rickety old rolling stock.
Kind regards,
O. Seibert
Nijmegen
The Netherlands.
----- End forwarded message -----
----- Forwarded message from nxea.customerservices@nationalexpress.com -----
Date: Tue, 27 May 2008 20:07:53 +0100
From: nxea.customerservices@nationalexpress.com
Subject: Re: Complaint and demand for refund
To: "rhialto at his email address"
Thank you for contacting National Express East Anglia Customer Services, we
have received your email and we aim to get back to you as soon as possible.
Our target is to answer 90% of our contacts within 6 working days.
However, if your contact is urgent you may prefer to give us a call on 0845
600 7245 mentioning that you have already sent an email.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________
----- End forwarded message -----
----- Forwarded message from "nxea.customerservices@nationalexpress.com" <nxea.customerservices@nationalexpress.com> -----
Date: Wed, 28 May 2008 13:51:02 +0100
From: "nxea.customerservices@nationalexpress.com"
<nxea.customerservices@nationalexpress.com>
Subject: Reference: 953867
To: "rhialto at his email address"
National Express East Anglia Customer Services Team
nxea.customerrelations@nationalexpress.com
Contact Ref: 953867
Date: 28/May/2008
To: Mr O Seibert
e-mail: rhialto at his email address
............................................................................
................................
Dear Mr Seibert,
Thank you for your email dated 27/May/2008; I was very sorry to learn about
the problems you had when attempting to travel with us recently.
I do appreciate the obvious distress and inconvenience caused, when you
arrived at the station, only to find that the station is closed and
services operating from an alternative timetable to usual.
Due to pre planned engineering works that were taking place between Clapton
and Waltham Cross we were unable to operate our Stansted express service
via Tottenham Hale. As a result we were operating the service via Seven
Sisters.
We did display information at our stations, on our websites, and advise
Ceefax of the planned work and altered services. National Rail Enquiries
also give information on work across the whole rail network, through its
website www.nationalrail.co.uk and its telephone service 0845 48 49 50.
All in all we do our best to get the information to as many customers as
possible, so the traveller can make the decision whether or not they wish
to use our services on a day when engineering work is taking place and that
travellers are aware of the altered timetable. I am sorry that you were
unaware of the change in services.
Our services in the afternoon of the 26/May/2008 operated as scheduled
under the revised timetable, therefore I am unable to offer any
compensation or refund of the taxi you used. If you could forward me the
unused portion of your train ticket to the following address I would be
happy to refund the appropriate amount.
National Express East Anglia
Freepost RLSY-GLUC-KHCK
Customer Contact Centre
Grosvenor House
112-114 Prince of Wales Road
Norwich
Norfolk
NR1 1NS
England
Please do accept my apologies for any inconvenience caused and that you
were unaware of the change in services.
Yours sincerely,
David Luton
Customer Relations Advisor
National Express
www.nationalexpress.com
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________
----- End forwarded message -----
----- Forwarded message from Olaf Seibert -----
Date: Sun, 13 Jul 2008 12:19:07 +0200
From: Olaf Seibert
Subject: Re: Reference: 953867
To: "nxea.customerservices@nationalexpress.com"
<nxea.customerservices@nationalexpress.com>
On Wed 28 May 2008 at 13:51:02 +0100, nxea.customerservices@nationalexpress.com wrote:
> National Express East Anglia Customer Services Team
> nxea.customerrelations@nationalexpress.com
> Contact Ref: 953867
> Date: 28/May/2008
> To: Mr O Seibert
> e-mail: rhialto at his email address
...
> If you could forward me the unused portion of your train ticket to the
> following address I would be happy to refund the appropriate amount.
Which I have done, as you confirmed by letter to my c/o address of Ms
[girlfriend].
It has come to my attention that, in order for me to cash the cheque
(not having a UK bank account), it would likely be best if it was
written in her name. So if you'd write the cheque in her name (Ms
[girlfriend]) I would be much obliged.
> Yours sincerely,
> David Luton
-Olaf Seibert.
--
___ Olaf 'Rhialto' Seibert -- You author it, and I'll reader it.
\X/ rhialto/at/xs4all.nl -- Cetero censeo "authored" delendum esse.
----- End forwarded message -----
----- Forwarded message from nxea.customerservices@nationalexpress.com -----
Date: Sun, 13 Jul 2008 11:30:41 +0100
From: nxea.customerservices@nationalexpress.com
Subject: Re: Re: Reference: 953867
To: "rhialto at his email address"
Thank you for contacting National Express East Anglia Customer Services, we
have received your email and we aim to get back to you as soon as possible.
Our target is to answer 90% of our contacts within 6 working days.
However, if your contact is urgent you may prefer to give us a call on 0845
600 7245 mentioning that you have already sent an email.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________
----- End forwarded message -----
----- Forwarded message from Olaf Seibert -----
Date: Fri, 22 Aug 2008 00:36:35 +0200
From: Olaf Seibert
Subject: Re: Reference: 953867
To: "nxea.customerservices@nationalexpress.com"
<nxea.customerservices@nationalexpress.com>
On Sun 13 Jul 2008 at 12:19:07 +0200, Olaf Seibert wrote:
> On Wed 28 May 2008 at 13:51:02 +0100, nxea.customerservices@nationalexpress.com wrote:
> > National Express East Anglia Customer Services Team
> > nxea.customerrelations@nationalexpress.com
> > Contact Ref: 953867
> > Date: 28/May/2008
> > To: Mr O Seibert
> > e-mail: rhialto at his email address
> ...
> > If you could forward me the unused portion of your train ticket to the
> > following address I would be happy to refund the appropriate amount.
>
> Which I have done, as you confirmed by letter to my c/o address of Ms
> [girlfriend].
> It has come to my attention that, in order for me to cash the cheque
> (not having a UK bank account), it would likely be best if it was
> written in her name. So if you'd write the cheque in her name (Ms
> [girlfriend]) I would be much obliged.
Ms [girlfriend] has tried to cash the cheque that you sent her. Her bank
informed her that it was returned unpaid.
That will not do. I am getting increasingly annoyed with your bad
service.
I don't know about British law, but I can only assume that writing
unbacked and/or bouncing cheques is at least frowned upon, and may even
be considered fraud or some other crime. I sincerely hope that she was
not charged a fee for trying to cash your bad cheque, because that would
make you liable for said fee.
I kindly request you to re-send a proper, not bouncing, cheque for
£12,00, payable to Ms [girlfriend], to her address at [address].
-Olaf Seibert.
--
___ Olaf 'Rhialto' Seibert -- You author it, and I'll reader it.
\X/ rhialto/at/xs4all.nl -- Cetero censeo "authored" delendum esse.
----- End forwarded message -----
----- Forwarded message from nxea.customerservices@nationalexpress.com -----
Date: Fri, 22 Aug 2008 07:04:35 +0100
From: nxea.customerservices@nationalexpress.com
Subject: Re: Re: Reference: 953867
To: "rhialto at his email address"
Thank you for contacting National Express East Anglia Customer Services, we
have received your email and we aim to get back to you as soon as possible.
Our target is to answer 90% of our contacts within 6 working days.
However, if your contact is urgent you may prefer to give us a call on 0845
600 7245 mentioning that you have already sent an email.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________
----- End forwarded message -----
-Olaf.
--
___ Olaf 'Rhialto' Seibert -- You author it, and I'll reader it.
\X/ rhialto/at/someth.nl -- Cetero censeo "authored" delendum esse.
So on sunday we checked the stansted express website to see if the trains were running (as we had experience with their not bothering to care about their customers in weekends). And indeed, they were not. Due to engineering works, there would be rail replacement buses. Great. Except that there were no timetable details or anything else useful on the website. So we phoned their customer service number, where we found out that those busses weren't calling at Tottenham Hale at all!
Now that is ridiculous! It is their only other stop in London, they recommend it themselves for access to the Underground, and they just forget to mention that tiny little detail. And once you're there, there is no easy way to get to the end point of the line (Liverpool Street station) where those buses are, without using the very same, not running, Stansted Express. Well, you could try the Underground but that could easily be 45 minutes or so.
Fortunately there seemed to be an alternative: train to Stratford, coach from there. The national rail planner even indicated those trains appeared to be running. However, having become the paranoid type, I asked Isabelle to check for herself at the station. Which turned out to be wise, since at the station it was announced that there were no trains at all.
So in the end I took the Underground to Victoria, and there I searched for the Terravision coach. I had printed a map but clearly my flu/cold had me in its grip, since my map reading was severely affected and I looked for it in the wrong place. Fortunately I did find it, and fortunately it was possible (contrary to indications on the terravision website) to buy a ticket at the bus rather than at a desk somewhere. So when I got on, all was well.
Nevertheless, crappy Stansted Express cheated us out of at least an hour and a half of time together, plus the additional stress of having to find alternative routes, and getting lunch fixed in time.
I really do love *(^&&*%^& them so much. And since they still hadn't sent a working cheque for the previous incident, I decided to remind them of it. Daily. I'll do it hourly, if I must.
Date: Mon, 5 Jan 2009 13:56:06 +0100
From: Rhialto
To: nxea.customerrelations@nationalexpress.com
Subject: Complaint and demand for refund
Please see attached below some emails on a subject which still has not
been resolved to my satisfaction. You admitted a refund was appropriate
but have provided none. There is a conspicuous lack of reply to my email
dated 22 august 2008.
Given the experiences I had with your "service" this weekend[1], I shall be
forced to press the issue, and keep reminding you until the issue is
resolved to my full satisfaction.
[1] This weekend, 3 and 4 january 2009, there were rail replacement
buses due to engineering works announced on your website. What your
website failed to mention though was that those buses didn't call at
Tottenham Hale, leaving everybody there stranded (yet again) and
requiring a much, much longer journey time via Central London.
----- Forwarded message from Olaf Seibert
Date: Tue, 27 May 2008 21:05:21 +0200
From: Olaf Seibert
Subject: Complaint and demand for refund
To: nxea.customerrelations@nationalexpress.com
Sir, Madam,
I am writing you to express my extreme displeasure about your Stansted
Express service.
Yesterday, monday 26 may 2008, I had to take your 17.36 service from
Tottenham Hale to Stansted Airport, for which I had already purchased a
return ticket.
During the day I had checked several times on your website,
www.stanstedexpress.com, which each time proclaimed "All services are
currently running normally." I have checked this up to approximately 20
minutes before the scheduled departure.
Upon arriving at Tottenham Hale station, I discovered it locked and out
of service. This had obviously been the case for some time.
According to a bus driver on the bus service to and from Seven Sisters,
there were no trains from Seven Sisters either.
Faced with this lack of options, and unable to spend much time on trying
to find out the situation at Seven Sisters in more detail, I was forced
to use a minicab for transportation to Stansted Airport, which cost
£ 40,00.
Due to your deliberate misinformation of your passengers (i.e., me), you
are liable for your incorrect information and its consequences. I expect
you to promptly credit my Dutch bank account (details below) with the
equivalent of £ 40,00 (at least EUR 50,33).
Payable to bank account XXXXXXXXX, in the name of O. Seibert from
Nijmegen. IBAN: NL38PSTB000XXXXXXXX BIC: PSTBNL21.
In addition, I would like to note that on a similar service, several
weeks ago, the train was literally chock full of football supporters,
and not a single extra passenger could squeeze aboard. I myself was
forced to balance between and to lean on other passengers for a
significant amount of time, much to their (and my) displeasure, and
obviously no seat was available.
I expect better service for your extortionate fares. I have made a quick
calculation which has shown me that for instance the luxurious Eurostar
trains are far cheaper than the Stansted Express by several factors, so
I expect commensurate service from you, or a fare which is in line with
the quality of your rickety old rolling stock.
Kind regards,
O. Seibert
Nijmegen
The Netherlands.
----- End forwarded message -----
----- Forwarded message from nxea.customerservices@nationalexpress.com -----
Date: Tue, 27 May 2008 20:07:53 +0100
From: nxea.customerservices@nationalexpress.com
Subject: Re: Complaint and demand for refund
To: "rhialto at his email address"
Thank you for contacting National Express East Anglia Customer Services, we
have received your email and we aim to get back to you as soon as possible.
Our target is to answer 90% of our contacts within 6 working days.
However, if your contact is urgent you may prefer to give us a call on 0845
600 7245 mentioning that you have already sent an email.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________
----- End forwarded message -----
----- Forwarded message from "nxea.customerservices@nationalexpress.com" <nxea.customerservices@nationalexpress.com> -----
Date: Wed, 28 May 2008 13:51:02 +0100
From: "nxea.customerservices@nationalexpress.com"
<nxea.customerservices@nationalexpress.com>
Subject: Reference: 953867
To: "rhialto at his email address"
National Express East Anglia Customer Services Team
nxea.customerrelations@nationalexpress.com
Contact Ref: 953867
Date: 28/May/2008
To: Mr O Seibert
e-mail: rhialto at his email address
............................................................................
................................
Dear Mr Seibert,
Thank you for your email dated 27/May/2008; I was very sorry to learn about
the problems you had when attempting to travel with us recently.
I do appreciate the obvious distress and inconvenience caused, when you
arrived at the station, only to find that the station is closed and
services operating from an alternative timetable to usual.
Due to pre planned engineering works that were taking place between Clapton
and Waltham Cross we were unable to operate our Stansted express service
via Tottenham Hale. As a result we were operating the service via Seven
Sisters.
We did display information at our stations, on our websites, and advise
Ceefax of the planned work and altered services. National Rail Enquiries
also give information on work across the whole rail network, through its
website www.nationalrail.co.uk and its telephone service 0845 48 49 50.
All in all we do our best to get the information to as many customers as
possible, so the traveller can make the decision whether or not they wish
to use our services on a day when engineering work is taking place and that
travellers are aware of the altered timetable. I am sorry that you were
unaware of the change in services.
Our services in the afternoon of the 26/May/2008 operated as scheduled
under the revised timetable, therefore I am unable to offer any
compensation or refund of the taxi you used. If you could forward me the
unused portion of your train ticket to the following address I would be
happy to refund the appropriate amount.
National Express East Anglia
Freepost RLSY-GLUC-KHCK
Customer Contact Centre
Grosvenor House
112-114 Prince of Wales Road
Norwich
Norfolk
NR1 1NS
England
Please do accept my apologies for any inconvenience caused and that you
were unaware of the change in services.
Yours sincerely,
David Luton
Customer Relations Advisor
National Express
www.nationalexpress.com
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________
----- End forwarded message -----
----- Forwarded message from Olaf Seibert
Date: Sun, 13 Jul 2008 12:19:07 +0200
From: Olaf Seibert
Subject: Re: Reference: 953867
To: "nxea.customerservices@nationalexpress.com"
<nxea.customerservices@nationalexpress.com>
On Wed 28 May 2008 at 13:51:02 +0100, nxea.customerservices@nationalexpress.com wrote:
> National Express East Anglia Customer Services Team
> nxea.customerrelations@nationalexpress.com
> Contact Ref: 953867
> Date: 28/May/2008
> To: Mr O Seibert
> e-mail: rhialto at his email address
...
> If you could forward me the unused portion of your train ticket to the
> following address I would be happy to refund the appropriate amount.
Which I have done, as you confirmed by letter to my c/o address of Ms
[girlfriend].
It has come to my attention that, in order for me to cash the cheque
(not having a UK bank account), it would likely be best if it was
written in her name. So if you'd write the cheque in her name (Ms
[girlfriend]) I would be much obliged.
> Yours sincerely,
> David Luton
-Olaf Seibert.
--
___ Olaf 'Rhialto' Seibert -- You author it, and I'll reader it.
\X/ rhialto/at/xs4all.nl -- Cetero censeo "authored" delendum esse.
----- End forwarded message -----
----- Forwarded message from nxea.customerservices@nationalexpress.com -----
Date: Sun, 13 Jul 2008 11:30:41 +0100
From: nxea.customerservices@nationalexpress.com
Subject: Re: Re: Reference: 953867
To: "rhialto at his email address"
Thank you for contacting National Express East Anglia Customer Services, we
have received your email and we aim to get back to you as soon as possible.
Our target is to answer 90% of our contacts within 6 working days.
However, if your contact is urgent you may prefer to give us a call on 0845
600 7245 mentioning that you have already sent an email.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________
----- End forwarded message -----
----- Forwarded message from Olaf Seibert
Date: Fri, 22 Aug 2008 00:36:35 +0200
From: Olaf Seibert
Subject: Re: Reference: 953867
To: "nxea.customerservices@nationalexpress.com"
<nxea.customerservices@nationalexpress.com>
On Sun 13 Jul 2008 at 12:19:07 +0200, Olaf Seibert wrote:
> On Wed 28 May 2008 at 13:51:02 +0100, nxea.customerservices@nationalexpress.com wrote:
> > National Express East Anglia Customer Services Team
> > nxea.customerrelations@nationalexpress.com
> > Contact Ref: 953867
> > Date: 28/May/2008
> > To: Mr O Seibert
> > e-mail: rhialto at his email address
> ...
> > If you could forward me the unused portion of your train ticket to the
> > following address I would be happy to refund the appropriate amount.
>
> Which I have done, as you confirmed by letter to my c/o address of Ms
> [girlfriend].
> It has come to my attention that, in order for me to cash the cheque
> (not having a UK bank account), it would likely be best if it was
> written in her name. So if you'd write the cheque in her name (Ms
> [girlfriend]) I would be much obliged.
Ms [girlfriend] has tried to cash the cheque that you sent her. Her bank
informed her that it was returned unpaid.
That will not do. I am getting increasingly annoyed with your bad
service.
I don't know about British law, but I can only assume that writing
unbacked and/or bouncing cheques is at least frowned upon, and may even
be considered fraud or some other crime. I sincerely hope that she was
not charged a fee for trying to cash your bad cheque, because that would
make you liable for said fee.
I kindly request you to re-send a proper, not bouncing, cheque for
£12,00, payable to Ms [girlfriend], to her address at [address].
-Olaf Seibert.
--
___ Olaf 'Rhialto' Seibert -- You author it, and I'll reader it.
\X/ rhialto/at/xs4all.nl -- Cetero censeo "authored" delendum esse.
----- End forwarded message -----
----- Forwarded message from nxea.customerservices@nationalexpress.com -----
Date: Fri, 22 Aug 2008 07:04:35 +0100
From: nxea.customerservices@nationalexpress.com
Subject: Re: Re: Reference: 953867
To: "rhialto at his email address"
Thank you for contacting National Express East Anglia Customer Services, we
have received your email and we aim to get back to you as soon as possible.
Our target is to answer 90% of our contacts within 6 working days.
However, if your contact is urgent you may prefer to give us a call on 0845
600 7245 mentioning that you have already sent an email.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________
----- End forwarded message -----
-Olaf.
--
___ Olaf 'Rhialto' Seibert -- You author it, and I'll reader it.
\X/ rhialto/at/someth.nl -- Cetero censeo "authored" delendum esse.
![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
(no subject)
Date: 2009-01-05 02:12 pm (UTC)*big hugs* to you and Isabelle.